人際溝通，贏得合作

人際溝通，贏得合作
    Interpersonal & Influential Skills

    科技越進(jìn)步，人際越落后。不良的人際關(guān)系，本位主義不合作是公司效率低下、氣氛緊張、客戶和員工流失的重要原因，也是專業(yè)能力很強(qiáng)的個(gè)人始終無法發(fā)展的瓶頸。
參加我們精心研發(fā)的這門課程，獲得以下益處：

 提高人際交往能力，人緣更好
 更好的內(nèi)部工作關(guān)系，更能贏得他人合作，建立團(tuán)隊(duì)精神
 家庭更和美，親友更開心
 更開放的心態(tài)，更外向開朗
 更能贏得異性的青睞
 更了解自己和事業(yè)人生的方向
 外部客戶和供應(yīng)商關(guān)系更佳
 發(fā)展領(lǐng)導(dǎo)力

課程大綱: 

第一講：奠定和諧人際關(guān)系的基礎(chǔ)
 培養(yǎng)更積極開放的態(tài)度
 了解成功的關(guān)鍵：軟實(shí)力
 高效學(xué)習(xí)的秘訣
 建立良好的第一印象自我介紹法

第二講：記住他人姓名；找到共同交談話題
 將注意力放在他人身上，真誠(chéng)地對(duì)他人感興趣
 姓名的重要性
 記住他人的姓名的神奇方法
 與陌生人找到話題，進(jìn)行社交交談的方法
 溝通技巧：傾聽的層次和技巧
 溝通技巧：談話時(shí)的表情、肢體語(yǔ)言和聲調(diào)

第三講：有效建立人際的信任，成為更有人緣的團(tuán)隊(duì)成員
 學(xué)習(xí)并迅速記住建立信任關(guān)系的原則
 討論原則的重要性和用途
 省視人際關(guān)系，訂立突破的目標(biāo)，決心行動(dòng)

第四講：增強(qiáng)合作能力；學(xué)習(xí)有效肯定和贊賞
 贏得合作而非服從
 學(xué)習(xí)如何贏得合作的重要原則
 創(chuàng)造“雙贏”的人際關(guān)系
 更積極的注意他人的優(yōu)點(diǎn)
 有效給予贊賞的方法，接受贊賞的正確方式
 體驗(yàn)肯定的力量
 幫助他人增強(qiáng)自信與自尊，建立和諧、高士氣的工作氣氛
第五講：有效表達(dá)和處理不同意見，避免人際沖突
 發(fā)覺和他人達(dá)成共識(shí)的力量
 迅速組織我們的思路
 在意見不一的情況下仍能有效表達(dá)意見
 用證據(jù)支持我們的意見
第六講：提高影響力，改變他人想法而不引起反感
 積極地影響他人，輔導(dǎo)下屬
 有效影響他人的重要原則
 處理他人的錯(cuò)誤，又不引起反感
 訂定具體突破目標(biāo)，決心行動(dòng)

時(shí)間：2整天，09：30-16：30
誰(shuí)將受益于此課程：公司經(jīng)理、主管、市場(chǎng)營(yíng)銷人員、技術(shù)人才、專業(yè)人士、白領(lǐng)人士等想要進(jìn)一步提高人際交往能力，贏得他人合作的人士
每班人數(shù)：15-30人
培訓(xùn)方式和特色：
1. 在教室中每一堂課都是在接納、尊重與鼓勵(lì)的積極氣氛中完成。
2. 課程的內(nèi)容使每位學(xué)員有參與感，并感到輕松又有趣。
3. 通過互動(dòng)的練習(xí)開始(非單純聽講)，并將所學(xué)運(yùn)用于生活、工作中，讓你建立自己真正的成功經(jīng)驗(yàn)。
4. 經(jīng)過不斷練習(xí)新的技能，使你很快養(yǎng)成新的行為習(xí)慣。

Interpersonal & Influential Skills
Bad human relations ruin team work and result in low efficiency and poor customer relations in a company; and personally, lack of people skills is the key bottle neck of one’s career development.
Take this well-designed program and get the following benefits:

 Better people skills, better human relations.
 Better cooperation and team spirit
 A happier family
 Being outgoing and open-minded
 Being more attractive
 Clear professional and personal goals
 Good customer relations
 Stronger leadership

Course Outline:

Session 1: Laying the Foundation of Harmonious Human Relations
 Develop an open and positive attitude
 Know the key to success in 21st century
 Create a positive first impression by effective self introduction

Session 2: Remembering Names; Becoming a great communicator
 Focus on other people rather than ourselves
 Why name is so important in social life
 Apply a proven name memorization process
 Find topics while talking with unconversant people
 Listening skills in communication
 Use proper facial expressions, eye contact and gestures

Session 3: Building Interpersonal Trust
 Understand important principles for building trust
 Identify opportunities for improved relationships
 Commit to applying principles that will improve relationships

Session 4: Gaining Enthusiastic Cooperation; Realizing the Power of Recognition
 Learn the key principles to gain cooperation
 Create "win-win" relationships
 Identify opportunities for improved teamwork
 Discover the value of appreciation
 Learn how to give and receive praise
 Strengthen others’ confidence and esteem and build high morale

Session 5: Disagreeing agreeably; Dealing with Different Opinions  
 Learn how to organize our thoughts in impromptu situations
 Communicate our ideas effectively even when we disagree
 Welcome different opinions
 Respond to different ideas
 Use evidence to increase creditability

Session 6: Enhancing Influence; Coaching Others
 Achieve cooperation instead of compliance
 Learn leadership principles
 Influence others through trust and respect
 Use positive approach when coaching people
 Handle mistakes more effectively
 Commit to continuous improvement

Course Specifications:
Length: Two days, 09:30-16:30
Who will benefit from this course: Leaders, Managers, Supervisors, Professionals and others who want to improve people skills and gain cooperation
Class Size: 15-30 participants
Methods and Features:
1. Every class was conducted in a receptive, respectful and encouraging atmosphere.
2. The participants are highly involved in the program and the learning is fun and interesting.
3. By interaction and input, the participants will build their successful experience by applying what they learned.
4. New and better skills and habits will be developed.

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